Health Benefit Plan Provider Gets Unique Learning Management Solution

Customer Profile

Customer is a health benefits provider offering a broad spectrum of network-based plans to large and small employer, individual, Medicaid, and Medicare markets.

Solution Brief

Combining the features of SharePoint with the unique advantages with Nintex workflow, THInc.IT helped the customer get a fully featured and easy to manage learning management solution that supports the entire organization.

The company’s training department had a great idea for using SharePoint Community Sites as the basis for a new and highly collaborative experience for the thousands of employees who needed to pass through their training programs. The Learning Management System (LMS) would provide the course materials, quizzes, and evaluations needed.

How it works…

Originally, the training department manually created each highly customized training site (dubbed “SmartShare”), based off the Community Site template. The manual process worked well enough for the small number of pilot sites, but creating each site was time consuming and error-prone. Due to the success of the pilot program, the SmartShare team decided to roll the SmartShare system out to all of the company, but they were very worried that these problems would prevent them from meeting the needs of their large training community.

Our solution revolved around the data captured in two SharePoint lists— one, a SmartShare Requests list with an approval and site building workflow, and the other, a SmartShare Sites list that gave facilitators and administrators the ability to manage all the key configurations of each list item's corresponding SmartShare sites from one single item properties page. This solution not only met the SmartShare team's original requirements regarding automating the site provisioning process, implementing an approval process, easy maintenance of the system, and reporting, but it also helped to smooth out the rough edges in SharePoint's UI for facilitators who had not been trained to be a site owner.

Why it works…

The key to the success of the solution is in how each part was used to provide its own unique part. No part of the solution was pushed to provide a function outside its performance envelope. The solution uses all the pieces together to support what was once a labor intensive and decentralized process.
A great solution to a large problem requires using tools in a way that puts the best of each feature set together to deliver real value, not just promises.